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Krista Mackenzie is an academy trained professional coach, and cruise & resort recruiter. She spent 6 years working as a manager on cruise ships and 13 years managing luxury hotels like Fairmont and Hilton hotels.
Certificate Upon Completion. Coach remains available to you throughout your contract for cruise coaching. Coaching Programs are unrelated to recruitment.
Take the next step in your career and become the trainer everyone learns from and remembers!
We will match or beat any price that you find.
Do you want to work in Guest Services, but can not cross train? This training program will elevate your skills to the equivalent or higher than the Guest Service Agent team. It will make cross-training requests easier, as the course also prepares you for how to speak to your manager and the Guest Services Manager while highlighting your knowledge. It will also prepare you for interviews. Certificate provided upon course completion.
From CV reviews to onboard familiarization, departmental overview, finding your role, learning industry basics to application, and interview support.
As Guest Services Manager, the role that you play in a crisis defines your job often. You are challenged with being the resource to many distressed guests, and it is critical that you know how to respond and how to protect your own mental wellness in the process.
Some Maritime candidates are asked to take an English test to ensure that their level of spoken, written, and understanding of the language meets the safety requirements for employment. This can affect your employment offer, so it is critical to get a coach to help you before your exam.
Book a free consultation to determine how many sessions you need, and a discount will be offered for bundled sessions.
Tour guides are such an essential body to the overall experience of a guest's vacation. In fact, they can make or break the mood and satisfaction of a guest's stay, whether it be in a hotel or onboard a vessel or airbnb etc. This program will help guides sell tours, handle groups and individuals with fun energy and professionalism and help them grow their client base.
This coaching may occasionally be offered free of charge to crew members. The program is tailored either for leaders, and how to lead with mental well-being in mind. Or, for crew seeking ways to cope with the pressures of shiplife while staying "grounded on water". This is a coaching program that should never be turned down if requested by your crew. Or by your own brain urging you to nurture yourself!
These services are unrelated to recruitment.
Not getting interviews? I start with an analysis of your CV and then meet with you by audo or video to discuss your recent application efforts. I leave you with CV tips if required and strategies for what you can try next. This service includes basic CV rewriting. Surcharge may apply for senior level CV's and shipping maritime CV's.
Cruise Ship CVs need to be tailored specifically for the cruise industry to maximize your chances of being selected for an interview. This is becoming even more important as AI tools begin to take the place of a human being reading them. I offer professional CV writing from the expert perspective of a recruiter and former cruise ship manager.
I don't just write your CV. I meet with you online to learn more about you, to ensure every skill and all relevant experience is built into your new CV.
Mentorship sessions are one hour long and are led by you. We will focus on anything that you need related to guidance, education or support. This might be learning a new job, problem solving, talking to senior leaders, managing your goals or personal matters.
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Open today | 09:00 a.m. – 10:00 p.m. |
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